Terms & Conditions
1. The Goods
1.1 We guarantee that the Goods shall:
1.1.1 Conform with the ordered specification.
1.1.2 Comply with all applicable statutory and regulatory requirements for selling the goods in the United Kingdom.
1.1.3 This warranty does not apply to any defects in the Goods arising from fair wear and tear, wilful damage, accident or negligence (by you or a third party).
1.1.4 We will take reasonable procedures to ensure that your order arrives in good condition.
1.1.5 To maintain Goods quality after delivery, it is your responsibility to ensure that you store your goods in a suitable location. Note that seasoned firewood fuel in all its forms does not tolerate damp storage conditions. In relation to goods received after delivery, it is recommended that they be stored under covered premises.
2. Basis of sale
2.1 These Terms and Conditions set out the entire relationship between East Riding Logs and you the customer for the sale of Goods. Please ensure that you read and understand these Terms and Conditions as these Terms are binding upon placement of enquiry.
2.2 In the event of an error or omission on the website, material or not, we reserve the right to amend or cancel any order to resolve the issue.
2.3 In the event a customer becomes aware of an error or omission on the website, they will contact us immediately to inform us of the error.
2.4 Any samples, drawings, specification or advertising that appear on this site or in any marketing material are provided to give you an approximation of the goods they represent. They do not form part of the contract between the two parties.
2.5 You are considered to have placed an order and entered a binding contract with East Riding Logs when you have;
2.5.1 accepted the Terms and Conditions including Delivery terms from a member of staff and
2.5.2 You have made payment for the goods ordered.
3.1 If you would like to return an order that has already been delivered, please contact us, and inform us of your reason for the return. We will organize to collect the order. It is your responsibility to ensure that the order is in a suitable condition and location for collection. Typically that means in the same or similar condition as when delivered. Please contact us if you require further guidance. You will be refunded for the full value of any goods returned to us in a saleable condition less £20 + VAT for transport costs (+ shipping surcharge where applicable) per 1 M² of seasoned hardwood returned.
4. Right to Cancel
4.1 You have the right to cancel this contract within 14 days without giving reason.
4.2 The cancellation period will expire after 14 days from the date on which the item in your order is delivered.
4.3 To cancel, you must inform us of your decision to cancel this order contract by a clear statement by email:
4.3.1 Email address: firstname.lastname@example.org
5. Effects of Cancellation
5.1 If you cancel this contract, we will reimburse to you all the payments received from you. Where you are unable or unwilling to arrange the return of the goods yourself, or where the goods have suffered a material reduction in value due to your handling of the goods, we will reduce the value of your reimbursement by the appropriate value.
5.2 Once the product has been dispatched from our warehouse, you the customer, will be responsible for the costs associated with returning the order to our location. Where you are unable to arrange the return of the order, East Riding Logs will arrange for the return at the following cost;
5.2.1 In the case of the product being returned from the area where delivery costs are included in the price, the amount of £20 +VAT per 1 M² of seasoned hardwood will be charged.
5.2.2 In the case of the product being returned from an area that requires a delivery surcharge, £20 + the surcharge value +VAT per 1 M² of seasoned hardwood will be charged.
5.3 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (including removing logs from stacks, and not restacking them correctly, and/or damage to packing materials). We will only reduce the reimbursement in this case by the loss of value to the goods.
5.4 We will make the reimbursement without undue delay, and not later than 10 days after we receive the goods back to our warehouse.
5.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.1 The contract between East Riding Logs and the customer will be deemed to be fulfilled on delivery of your order in good condition. Where the order is not delivered in good condition, the contract East Riding Logs and the customer will be deemed to be fulfilled, upon receipt by the customer of any refund due to them, as a function of the customer having notified East Riding Logs of any damage to the order, in accordance with these Terms and Conditions.
6.2 Where the customer has waived their right to inspect the state of goods by requesting delivery without a signature, the contract will be seen as completed, regardless of the actual state of goods. Delivery will be deemed to have been made at the time stated on the delivery note.
6.3 All firewood deliveries are delivered to the kerb-side. We go to great lengths to ensure that your delivery is placed where you require it, the contract between yourself and East Riding Logs includes delivery to kerb-side only. Please ensure that you have the means to move the goods from the kerb-side to a suitable storage location
6.4 Free delivery means delivery costs are included in the final price.
6.5 Free delivery applies to a selected postcodes only.
6.6 Surcharges applies to a 'non free delivery postcodes'.
7. Delivery timeframe
7.1 We provide guidelines as to the expected delivery schedule of the relative delivery services offered by East Riding Logs. Please note that in all cases the timeframes given are guides only. East Riding Logs will not be held liable, if for whatever reason, a delivery does not arrive within an expected period.
7.2 Normal delivery times are between 9am and 6pm.
7.3 It is your sole responsibility to ensure that there is suitable access to the delivery place. Where a delivery is attempted but is unable to complete due to a lack of access that you could have reasonably been expected to anticipate, we will charge a re-delivery fee of at least £20 + VAT + surcharges if applicable per 1 M² bag of assorted hardwood.
7.4 All goods must be checked on arrival unless prior agreement has been made with East Riding Logs to leave the goods at the property; at which point these will be left at the customer’s risk.
1. INTELECTUAL PROPERTY RIGHTS
1.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
1.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
1.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
1.4 Our status as the authors of material on our site must always be acknowledged.
1.5 You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
2. RELIANCE ON INFORMATION POSTED
2.1 Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any guest or registered user, or by anyone who may be informed of any of its contents.
3. OUR SITE CHANGES REGULARLY
3.1 We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
4. LIMITATION LIABILITY
4.1 If either party fails to comply with these terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
4.2 Neither of Us shall be responsible for losses that result from our failure to comply with these terms including, but not limited to losses that fall into the following categories: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and damages to property or persons that may occur during the delivery.
4.3 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; or Losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
5. GOOD FAITH UNDERTAKING
5.1 By agreeing to these terms you undertake that you will act in good faith and that you will not act in any manner that is or could be perceived as illegal or unethical.
5.2 Any perceived fraud, scam, unethical or illegal activity of any sort conducted through our website or through any manner of communication towards a member of East Riding Logs staff , will result in their accounts being terminated without notice; and with immediate effect.
6. VIRUSES, HACKING AND OTHER OFFENCES
6.1 You must not misuse our site by knowingly introducing viruses, Trojan worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
6.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
6.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
7. LINKING TO OUR SITE
7.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
7.2 You must not establish a link from any website that is not owned by you.
7.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
7.4 If you wish to make any use of material on our site other than that set out above, please address your request to email@example.com
8. JURISDICTION AND APPLICABLE LAW
8.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
10. YOUR CONCERNS
10.1 If you have any concerns about material which appears on our site, please contact firstname.lastname@example.org
10.2 Thank you for visiting our site
11.PARTNER NETWORKS / WEBSITES
11.1 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms and conditions, we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
12.1 Questions, comments and requests regarding our terms and conditions are welcomed and should be addressed to email@example.com